| Issue ID | 1343990 |
| Internal NHTSA # | 10937563 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | E350 |
| Model Year | 2008 |
| File date | 23/11/16 |
| Component | SEATS |
| Product type code | VEHICLE |
| Description of the problem | The driver side seat heater when turned on has begun to burn through the seat itself causing a hole the size of now a nickel (lower left hand side of the seat). Happened just before thanksgiving and again when my wife was driving the car and forgot there was an issue. The smell and the smoke from the burning seat made her pull the car over. When this first happened, it actually burnt a whole in my jacket as well. All images have been attached. I have spoken with mercedes and their solution is repair the issue and then place a cover over the area. Still does not seem safe or an appropriate fix. |
| Vehicle Mileage at Failure | 96000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | GREENWOOD VILLAGE, CO |
| VIN pattern | WDBUF87X18BXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | |
| No. of fatalities | |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | AWD |
| Transmission type | |
| Vehicle speed | 40 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |